Refund & Return Policy
Last updated: July 25, 2026
We want you to receive the correct item in good condition. This policy explains when an order may qualify for a return, refund, replacement, or resend.
Start a request
Email support@wavecart.shop before returning any item. Include your order number, a description of the issue, and clear photos or video when relevant. Unauthorized returns cannot be processed.
Damaged, incorrect, or incomplete orders
Contact us within 7 days of delivery if an item arrives damaged, incorrect, or missing parts. Claims involving electronic products may be submitted within 30 days of delivery. Please keep the item, packaging, shipping label, and accessories while we review your request.
After review, an eligible claim may receive a replacement, resend, partial refund, or full refund depending on the issue and available stock.
Orders that have not arrived
If your package is delayed, check the tracking information and contact the carrier first. For shipments to the United States, a lost-package claim may become eligible after 45 days from the shipping departure date. Longer carrier timelines may apply to other countries.
If tracking shows a package as delivered but you cannot find it, check with household members, neighbors, the carrier, and your local post office. We may request written confirmation of non-delivery before reviewing a refund or resend.
Cancellations
Contact us as soon as possible if you need to cancel an order. A full refund may be available before processing or fulfillment begins. Once an order has entered processing or shipped, cancellation may no longer be possible. Personalized, made-to-order, and pre-order products generally cannot be canceled after production begins.
Return eligibility
Approved returns must normally be sent within 30 days of delivery and must be unused, unwashed, unaltered, and returned with the original accessories and packaging.
- We will provide the correct return warehouse address after approving the request.
- Do not mail a return to the address printed on the original package unless we instruct you to do so.
- Customers are generally responsible for return shipping unless we confirm that the item was damaged, defective, or incorrect.
- Use a tracked service and keep the receipt until the return is completed.
Items that cannot be returned
Returns may be declined for personalized or made-to-order items, completed services, gift cards, opened hygiene-sensitive goods, or items that have been used, washed, altered, or disposed of before review. We also cannot cover an incorrect size, color, product, or shipping address selected by the customer.
Refunds
We will email you after an approved return or claim is reviewed. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the credit.
Shipping delays and customs
Carrier delays, weather, customs inspections, import restrictions, strikes, and other events outside our reasonable control do not automatically qualify for a refund. Customs duties and import charges are the customer’s responsibility unless stated otherwise at checkout.
Need help?
Email support@wavecart.shop. We review each request using the order details, tracking history, and evidence provided.