Shipping Policy

Thank you for shopping with WaveCart. This policy explains how orders are processed, shipped, and tracked.

Order processing

Most orders are prepared within 1–3 business days. Orders placed on weekends or public holidays begin processing on the next business day. During busy periods, processing may take longer.

Delivery estimates

Delivery times vary by product, destination, carrier, and fulfillment location. The estimate shown on the product page or at checkout is the best guide available when you order. Delivery dates are estimates and cannot be guaranteed.

Shipping locations and rates

Available shipping destinations and charges are shown at checkout. Some products may not be available in every location. Free shipping may be offered for qualifying orders or promotions.

Tracking your order

When tracking is available, we will email the tracking number after your order ships. Tracking can take 24–72 hours to update after the carrier receives the package. You can also use our Track Order page.

Orders with multiple items

Items may be fulfilled from different locations and can arrive in separate packages. If this happens, you may receive more than one tracking number.

Address changes

Please check your shipping address before submitting your order. Contact us as soon as possible if a correction is needed. Once an order has entered fulfillment, we may be unable to change or redirect it.

Delays, lost packages, or damaged deliveries

Carrier delays can occur because of weather, customs, high shipping volume, or other circumstances outside our control. If tracking has not updated for several days, your order is marked delivered but cannot be found, or your package arrives damaged, email us with your order number. For damage claims, include clear photos of the item and packaging.

Customs and import charges

International orders may be subject to customs duties, taxes, or import fees charged by the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility.

Need help?

Email support@wavecart.shop with your order number and a short description of the issue. We will help you review the available next steps.